June 22, 2009

OPEN LETTER TO TIVO, upon receiving a dunning notice in email

Dear Tivo:

I don't care if you turn the service off: I haven't activated it yet. If you fixed your website so that I could give you a new credit card number that would be nice, but you haven't bothered to do that.

I don't care if you're having technical difficulties: guess what? I'm having technical difficulties too.

As for your early termination fee: are you threatening me? I've been with Tivo since day one, and the way you show your gratitude for my loyalty is to have a bot send me mobster-style pseudo-friendly emails threatening fees and collection agencies. Can you spell "passive-aggressive?"

There's nothing worse, IMHO, than a passive-aggressive computer. Didn't you people see 2001 for God's Sake?

If I were a little crabbier I'd pack up all three of my Tivos and send them back to you in pieces. Comcast has a nice DVR service, I hear. Or DirectTV.

Maybe I'll decide to pay you. Maybe I won't. Feel free to send my account to a collection agency. I don't mind. I'd relish the chance to mix it up with a snotty little collection agency. I wouldn't bet on them if I were you.

Sincerely,

One pissed-off menopausal customer who's old enough to be your mother

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Carol Bly, who

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From 1700s Italy, "dilettante" originally meant "lover of the arts," but became a pejorative when professionalism took hold during the 18th century. A dilettante became a mere lover of art as opposed to one who earned a living from it. Today, the word refers to a poseur, or one pretending to be an artist. synonyms: dabbler, sciolist, dilettanteish, dilettantish, sciolistic Usage Examples “It’s better up here away from the phonies and the dilettantes. Here I can do what I want and no one comes to sneer. You’re not a sneerer, are you?” - Flowers for Algernon ‘There were no scientists in Stuart England,’ we are told, ‘and all the men we have grouped together under that heading were in their varying degrees dilettantes.’ - The Invention of Science Charles wasn’t a dilettante; he was serious about the breeding and created his own new lines of pigeons. - Charles and Emma: The Darwins' Leap of Faith source: https://www.vocabulary.com/dictionary/dilettante